bdk1 Privacy Policy

1 Introduction & Scope

bdk1 is a trusted online gaming platform in Bangladesh. We place the highest priority on protecting our users' personal information. This privacy policy ("Policy") explains what information we collect when you use bdk1's website, applications, or related services, why we collect it, and how that information is used and kept secure.

This policy applies to all registered members, guest users, and anyone using bdk1's services. If you do not agree with this policy, please refrain from using our services. If you have any questions, contact us at [email protected].

2 Information We Collect

bdk1 may collect the following types of information:

2.1 Personal Identity Information

• Full name and date of birth (for age verification — only users aged 21 and above are approved for an account)
• Mobile number and email address
• National ID card or other identity document details (if required)
• Residential address within Bangladesh

2.2 Financial Information

• Transaction details via bKash, Nagad, Rocket, Upay, or bank transfer
• Deposit and withdrawal history (amount, time, method)
• Mobile banking number (for verification)

2.3 Technical Information

• IP address and device identifier
• Browser type and operating system
• Login time, session duration, and page visit history
• Data obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

• Play history, betting patterns, and win/loss records
• Preferred game categories and providers
• Bonus and promotion usage history
• VIP tier progress and points information

3 Purpose of Data Collection

bdk1 uses your information for the following purposes:

• Account Management: To handle registration, verification, and account security.
• Transaction Processing: To complete deposit and withdrawal requests quickly and accurately.
• Customer Support: To provide assistance via 24/7 live chat and email.
• Security & Fraud Prevention: To prevent unauthorized access to accounts and suspicious activity.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To improve the platform experience, game selection, and overall service quality.
• Responsible Gaming: To monitor users' gaming behavior and provide support when needed.
• Relevant Communications: To send important updates, security alerts, and account-related notifications.

4 Data Sharing & Third Parties

bdk1 never sells your personal information commercially. However, information may be shared with the following parties in specific circumstances:

4.1 Service Provider Partners

Only necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay, and banking partners), technology infrastructure providers, and cybersecurity service providers. These partners are required to comply with our privacy standards.

4.2 Legal Obligations

Information may be disclosed in response to a court order, a lawful request from a government agency, or a demand from law enforcement. In such cases, we will only provide the information legally required.

4.3 Business Changes

In the event of a business merger or acquisition, your information may be transferred to another entity, subject to the terms of this privacy policy.

5 Data Security Measures

bdk1 applies industry-standard technical and organizational measures to keep your information secure:

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Firewall & Anti-Fraud Systems: Round-the-clock monitoring systems remain active at all times.
• Two-Factor Authentication: An additional security layer for accessing your account.
• Regular Security Audits: Platform vulnerabilities are identified and resolved on an ongoing basis.
• Limited Access Policy: Only authorized staff can access information on a need-to-know basis.
• Data Backup: Regular encrypted backups are stored on secure servers.

While we are committed to ensuring the highest level of security, transmitting data over the internet is not entirely risk-free. It is your responsibility to keep your account password confidential and to report any suspicious activity to us.

6 Cookie Policy

The bdk1 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help us improve the quality of our services.

6.1 Cookie Types and Purposes

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences such as language and settings.
• Analytics Cookies: To monitor platform usage and improve services.

You can manage cookies through your browser settings, however disabling certain cookies may limit some functionality of the platform.

7 Data Retention Period

bdk1 retains your information only for as long as necessary. General guidelines are as follows:

• Active Accounts: Information is retained for the duration the account remains active.
• Closed Accounts: Information is kept for a defined period to meet legal and regulatory requirements.
• Transaction Records: Retained for the period required under financial law.
• Communication Records: Kept for a defined period to ensure customer service quality.

Once the retention period ends, data is securely deleted or anonymized.

8 Your Rights & Choices

As a registered user of bdk1, you have the following rights:

8.1 Right to Access Information

You can view your personal information held by us and request a copy at any time by logging into your account or contacting us at [email protected].

8.2 Right to Correct Information

If your information is incorrect or incomplete, you may request a correction. We will take the necessary steps within a reasonable timeframe.

8.3 Right to Opt Out of Marketing Communications

You can let us know at any time if you no longer wish to receive promotional messages. However, account security and transaction-related notifications cannot be turned off.

8.4 Account Deletion Request

You may request the closure of your account and deletion of your information. However, certain information may be retained due to legal obligations or ongoing investigations.

9 Protection of Minors

bdk1's services are intended only for individuals aged 21 and above. We never knowingly collect information from minors. Age verification measures are in place during the registration process.

If we become aware that information has been collected from a minor, we will delete it immediately and close the associated account. If parents or guardians notice anything suspicious, please contact us.

10 Responsible Gaming & Data Use

bdk1 places the highest importance on responsible gaming. By analyzing your gaming activity data, we may take the following steps:

• Identifying unusual gaming patterns and offering support.
• Providing self-exclusion or limit-setting features at the user's request.
• Our support team may reach out if signs of problematic gaming are detected.

For more details, visit our Responsible Gaming page.

11 Policy Changes

bdk1 reserves the right to update this privacy policy at any time. For significant changes, we will:

• Publish the updated policy on this page.
• Notify registered users via email or platform notification.
• Continued use of the platform after changes will be considered acceptance of the new policy.

We therefore recommend visiting this page regularly.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, our support team is always ready to help: